Spot on. Miscommunication needs gentle correction. This article has great tactics: https://hackernoon.com/effective-strate … -customers . At Social Discovery Group (SDG), we never say “you misunderstood” or “that’s not what we meant.” Instead, we use phrasing like “I see how that could’ve been unclear—here’s how we intended it.” We also include a screenshot or timeline for context, which helps without sounding like deflection. Respecting the customer’s interpretation while gently aligning the facts keeps things calm and constructive.